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Returns & Refunds
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What is the return policy?Within 14 days from the date of your receipt of the products and the products have not been used. All products should be returned in their original packaging (including the cardboard folded between the products and all retail packaging).
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What are the delivery options?We currently offer two primary delivery services: 1. **DPD:** Known for its reliability and comprehensive tracking system, DPD ensures that your orders are delivered promptly and safely. You can track your parcel in real-time and receive timely updates on its status. 2. **Royal Mail:** A trusted name in UK postal services, Royal Mail provides extensive coverage and efficient delivery times. This option is ideal for smaller, less urgent parcels and ensures they reach you in good condition.
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What are the international taxes, duties, etc., that I have to pay?All our bed linens available in stock in UK. All taxes and duties are fully paid off by PARA DECOR. We handle these costs upfront to ensure you can enjoy your exquisite textiles without any unexpected expenses. This means the price you see at checkout is the final price you pay. Shop with confidence and relish in the beauty of our carefully curated bedding fabrics.
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When will I receive my order?Once you've placed your order, our team works swiftly to ensure your products are on their way to you as quickly as possible. Typically, orders are processed and shipped within 1-2 business days. Depending on your location and chosen shipping method, you can expect to receive your order within 2-5 business days from the shipping date. We also provide tracking information, so you can monitor your order's journey right to your doorstep.
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How do I make returns and refunds my order?Within 14 days from the date of your receipt of the products and the products have not been used. All products should be returned in their original packaging (including the cardboard folded between the products and all retail packaging). Please find detailed information on the page Returns & Refunds .
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How do I contact your company if my question isn’t answered here?If you need to contact us for any support-related questions or to share your feedback, you can easily reach us via email at info@paradecor.co.uk. Additionally, we offer a convenient Contact's form on our website that you can complete to provide your comments or concerns directly to our team. We aim to respond to all inquiries promptly and look forward to hearing from you.
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How should I care for my silk bed linens purchased from PARA DECOR to ensure they last a long time?Caring for your silk bed linens from PARA DECOR is essential to maintaining their luxurious feel and longevity. Here are some key tips to keep your silk looking and feeling fantastic: 1. **Wash by Hand or Use a Delicate Cycle:** Hand washing in cold water with a gentle detergent is the best method. If you use a washing machine, select the delicate cycle and place the silk linens in a mesh laundry bag to protect them from snagging or rough contact. 2. **Avoid Harsh Detergents:** Use a mild detergent that is specifically designed for silk or delicate fabrics. Steer clear of bleach or fabric softeners as they can damage the fibers. 3. **Dry Naturally:** After washing, do not wring out your silk linens. Instead, press out excess water by gently pressing with a clean, dry towel. Hang them to dry out of direct sunlight to prevent fading and degradation of the silk fibers. 4. **Iron Carefully:** If ironing is needed, do it while the silk is still slightly damp. Always use the lowest heat setting and iron on the reverse side to avoid shining up the fabric. It's also a good idea to place a cotton cloth between the silk and the iron. 5. **Store Properly:** Store your silk linens in a cool, dry place away from direct sunlight. Use breathable fabric bags for long-term storage to allow air circulation and prevent any potential moisture damage. By following these simple care instructions, you can keep your PARA DECOR silk bed linens looking exquisite and feeling comfortable for years to come. Enjoy the luxurious touch of silk and sleep well knowing your linens are well taken care of!
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